General Terms and Conditions of Eiger Guesthouse AG Mürren

General information

These general terms and conditions apply to your booking made through this booking system. For special requests such as group bookings, reservations in the restaurant, we recommend that you contact us directly by e-mail or telephone.

Booking

Every hotel booking with this booking system is made directly with Eiger Guesthouse Mürren without an intermediate agent.

Accommodation contract and payment

  1. a) The accommodation contract is concluded during the reservation process directly between you and the Eiger Guesthouse in Mürren. You pay the room price confirmed by us directly at the hotel. All claims and obligations arising from the accommodation contract exist directly and exclusively between the person booking and our hotel.
  2. b) The room reservation is made at the time of booking and is valid without confirmation of reservation. The reservation confirmation will be sent to the booking party by e-mail within the next 24 hours. This usually happens automatically.

Reservation type

The guaranteed reservation is maintained by the hotel throughout the night. In case of cancellation or no-show within the time limit, the hotel may charge the accommodation costs.

Changes and cancellations

a) In principle, the following conditions apply in case of cancellation: 
Up to 14 days before arrival: Free of charge
Cancellation within 14 days or no-show: 100% of the original price

Over New Year’s Eve (31 December), the Inferno week (January) applies:
Until 28 days before arrival Free of charge
Cancellation within 28 days or no-show 100% of the original price

Bookings of 4 or more rooms are considered as group reservations, for which the following cancellation conditions apply:
Up to 6 weeks before arrival: Free of charge
Cancellation or change within 6-3 weeks before arrival 50% of the original price
Cancellation or change within 3-2 weeks before arrival 80% of the original price
In case of cancellation or change within 14 days 100 % of the original price

For group reservations we require a deposit of 50% at the latest6 weeks before arrival. The amount will be charged to the deposited credit card.

Cancellation of a reservation made through this internet-based booking system is only legally effective if made by e-mail, telephone or letter. The cancellation is only valid if confirmed by the Eiger Guesthouse. In case of cancellation or change within the cancellation period, the hotel may charge your credit card with a fee.

b) Changes to bookings: In order to avoid misunderstandings, all changes must be made by telephone or e-mail. Decisive for the timeliness of the change is the arrival of the notification at our hotel.

Contractually agreed room prices

The prices displayed in the system are in Swiss francs. The price includes value added tax and the breakfast buffet. In addition, admission to the indoor swimming pool of the Alpine Sports Centre and, in winter, admission to the ice rink is free. The visitor’s tax, which is CHF 4.60 per person per night for adults and CHF 2.40 per person per night for children between 6 and 16 years of age, is charged in addition to the room rate.

Applicable law and place of jurisdiction

Swiss law is exclusively applicable to all contracts concluded with Eiger Guesthouse AG under these conditions. The exclusive place of jurisdiction for all disputes is Lauterbrunnen.